POLICIES

Legal

Terms and Conditions

Last updated: September 04, 2019
These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with http://marcandpartners.com website (the “Service”) operated by MARC & PARTNERS LTD (“us”, “we”, or “our”).
Please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

– Accounts: When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

– You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

– You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

– You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

– Intellectual Property: The Service and its original content, features and functionality are and will remain the exclusive property of MARC & PARTNERS LTD and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of MARC & PARTNERS LTD.

– Links To Other Web Sites: Our Service may contain links to third-party web sites or services that are not owned or controlled by MARC & PARTNERS LTD.

– MARC & PARTNERS LTD has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that MARC & PARTNERS LTD shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

-We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

– Limitation Of Liability: In no event shall MARC & PARTNERS LTD, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

– Disclaimer: Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

MARC & PARTNERS LTD its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

– Governing Law: These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

– Changes: We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact UsIf you have any questions about these Terms, please contact us.

GDPR
General Data Protection Regulation

We will be collecting and storing the following information from you: Name and contact, Gender, Other information that we collect when we are doing the referencing – credit history, work, income, school, Last known address.
Right to deletion, Add this: For existing or previous tenants, we are obligated to store personal information as well as information regarding the tenancy should we be requested this information by Inland Revenue. Transferring your personal information out of the European Economic Area: We do not transfer your personal information out of the EEA.

3. Rights of the user:
Access: The right to be provided with a copy of the personal information that we have collected
Rectification: The right to require us to correct any mistakes in your information.
Restriction of Processing:
The right to require us to restrict the processing of your personal data in certain circumstances.
To object: The right to object at any time to your personal information being processed
for direct marketing or other situations to our continued processing of your personal information.

If you would like to exercise any of those rights, please: email, call or write to us and let us have enough information to identify you, lets us have proof of your identity and address and let us know what right you want to exercise and the information to which your request relates.

For More Information Click Here

Updated: 19/10/2022

Privacy Notice

Data Controller Marco Sun – Marc & Partners LTD 33 CAVENDISH SQUARE – LONDON W1G
Email – admin@marcandpartners.com Tel – 02083845155
Your Personal Data

We will hold and process your personal data for purposes of completing your tenancy application. Your personal data will be shared with our designated credit referencing agency to process the tenancy application and the results of any subsequent credit score/report will be shared with the landlord as part of the decision- making process. We will hold and process your personal data for contractual and/or legitimate reasons. Therefore, your personal data will be shared with third parties to include but not limited to the landlords, accountants, solicitors, contractors to conduct repairs, inventory company, cleaning company, concierge, management company , developers, customer service, cloud based property management software systems (password protected), cloud based data storage service(Google and Microsoft), deposit protection schemes, local council and utility companies to ensure the efficient management of the property and tenancy. We will also hold and process your personal data for any lawful reason required such as a law enforcement or a HMRC request. We will not share your personal data with any other third party not connected to the tenancy application without your explicit consent.

Right to Deletion

You have the right to request that all your personal data we hold is deleted. Such a request can be sent to the above address or email, where we will confirm deletion or if not possible, explain the legitimate or lawful reasons why such a request cannot be actioned within 7 working days of receipt. Right to Rectification You have the right to request that we amend any personal data we hold for you if you believe it is incorrect. Such a request can be sent to the above address or email, where we will confirm rectification or if not possible, explain the legitimate or lawful reasons why such a request cannot be actioned within 7 working days of receipt Subject Data.

Access
Request You have the right to request at any time, confirmation of the actual personal data we hold for you, and how this has been processed. Such a request can be sent to the above address or email which will be actioned within 7 working days of receipt.

Client Money Protection and Redress Scheme
Marc & Partners LTD is a member the Property Ombudsman (T02442) www.tpos.co.uk and Client Money Protect (CMP003773) www.clientmoneyprotect.co.uk
MARC & PARTNERS LTD T/A Marc and Partners Registered in England No: 11580910. Registered Offices: 33 Cavendish Square London W1G 0PW.

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing and send the letter to Marc and Partners 33 Cavendish Square W1G 0PW, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?

We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure. Please provide your correspondence address.

We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
admin@tpos.co.uk
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review.

If neither the agent nor independent redress scheme have provided a satisfactory outcome to your complaint then you can contact Property Mark within six months of the last action.